The primary full basket for weeks within the Grocer 33 helped the Morrisons Peckham retailer to victory, with 74 factors general.
Availability in any respect the supermarkets has tracked effectively beneath historic ranges up to now 12 months and Morrisons has been no exception, averaging 91%, so this full basket – its second of the 12 months and solely the sixth achieved throughout all of the retailers within the first 47 weeks of the competitors – was extra excellent news. The store additionally featured full marks for store ground service as “useful, attentive” and straightforward to search out employees, in a clear, tidy, well-lit and well-stocked retailer.
The one letdown was the checkout. Our shopper needed to wait 10 minutes, as there have been solely two staffed checkouts open. “Individuals have been having to queue down the aisles with their trolleys,” stated our shopper.
Asda Wallsend scored 71 factors. Retailer requirements have been wonderful, as was store ground service, with our shopper capable of finding a member of employees right away, who steered a substitute for the Kettle crisps.
However availability let the shop down, with the matches out of inventory and eight gadgets not stocked together with the infant peppers, Bacofoil roasting foil and aforementioned Kettle crisps.
The checkout expertise additionally impressed, regardless of a two-to-three-minute wait.
Waitrose Lutterworth got here third with 70 factors. Service was good, and “sensible” employees directed our shopper to the placement and checked shelf labels for lacking merchandise (however solely checked the shop system at buyer companies).
The blended salad was out of inventory and the napkins and bagels weren’t stocked.
Our shopper was shocked to see so many gadgets diminished early within the day. 4 reductions have been appreciated, however for a few gadgets there was no selection, with just one pack of rainbow salad out there, diminished and with that day’s date. The salad had “undoubtedly seen higher days”.
Our shopper solely needed to wait two or three minutes for a checkout, although, and the cashier was pleasant – although they didn’t ask for a retailer card or supply a free Waitrose espresso.
Signage was principally useful, however cooked meat and poultry gadgets had been swapped to completely different fridges.
Tesco Banbridge scored 67 factors, with the shop tidy and shows full, The format was wonderful, with nice signage, and employees have been useful: the checkout assistant was “beautiful, very chatty and welcoming” and provided to pack our shopper’s baggage.
Workers on the store ground have been additionally very useful, providing alternate options to lacking merchandise.
Availability was low, nevertheless, with 4 gadgets out of inventory and two not stocked.
Final place went to Sainsbury’s Garthdee, Aberdeen, with 56 factors. It “didn’t really feel like a contented, well-looked after retailer”.
Our shopper didn’t discover the format “significantly intuitive” and the shop didn’t have the same old “move” of aisles, that includes three corners and a protracted again aisle.
Workers have been tough to search out. After 9 minutes looking for somebody to find the Pimm’s, a retailer assistant was ultimately discovered, and was “smiley and pleasant”. They directed our shopper to the napkins however didn’t supply to take her.
There have been three manned tills open with brief queues, so our shopper solely needed to look forward to a few minutes. The checkout assistant appeared “depressing” and barely spoke, however did take superb care of the produce whereas scanning.
Two gadgets have been out of inventory and two weren’t stocked.
